Online Return & Exchange

Return and Exchange Policy:

At LuZylu, we aim for your complete satisfaction with every purchase. We understand that sometimes an item may not meet your expectations, and we're here to assist you with our return and exchange policy.

Store Credit Only:

• We offer store credit for returns and exchanges.
• Refunds to the original form of payment are not available at this time.

Eligibility and Timeframe:

• Items are eligible for return or exchange within 30 days from the original purchase date.
• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Clearance or final sale items are not eligible for return or exchange.
• Exclusion apply to mugs and cups- No return or exchange available. 

Contact Us:

• If you have any questions or require further assistance regarding our return and exchange policy, please don't hesitate to contact our customer service team. We're here to help!

Thank you for choosing LuZylu for your fitness needs. We appreciate your understanding and cooperation in adhering to our return and exchange policy.

Warm regards,

The  LuZylu Team